RESOURCES
FAQs
Knowledge Base
Initial Set-Up
Third-Party Integrations
GVG Dashboard
FAQs
Installation
Getting Started
Pricing & Billing
Content Creation
Services / Additional Revenue
Troubleshooting
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RESOURCES
FAQs
Knowledge Base
Initial Set-Up
Third-Party Integrations
GVG Dashboard
FAQs
Installation
Getting Started
Pricing & Billing
Content Creation
Services / Additional Revenue
Troubleshooting
FAQs
Here you will find answers to our most frequently asked questions.
Installation
How do I reassign a display to a new property?
What is the C Code/Property ID?
What is the Device Code/Passcode?
How do I install the unit?
What are the dimensions of the display?
What is the ideal height for installing the display?
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Getting Started
How do I pair a different property on my display?
How do I change my Organization name?
How do I locate and add an iCal link from VRBO or Homeaway?
How do I locate and add an iCal link from Airbnb?
How do I get the Welcome screen to reappear?
How do I add hosts or users?
How do I install GuestView Guide in my property?
How high on the wall should I install my GuestView Guide?
Where should I mount the GVG in the property?
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Pricing & Billing
How do I update my billing information?
What is the cancellation policy?
Do you have a volume discount available?
Do you only offer monthly subscriptions?
What if my GuestView Guide is damaged?
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Content Creation
Ad Partnership Documentation
How do I add a Welcome Video?
When will guests names appear on the Welcome Screen prior to their arrival?
What's the best video dimension and resolution to upload for my Amenities?
How do I add Hosts/Users?
How do I add video or photos of amenities or supplies under the property info?
How do I add a property?
How do I add a customized Slideshow?
How do I create customized Artwork/a Slideshow and assign to desired property?
How do I update the Contact Host screen?
Can I have different contact info under the Contact Host feature for different properties?
How do I add reservations?
After adding reservations through the Management console, can I manually add reservations?
What is the Messaging feature used for?
Can I delete a Message?
How do I update/edit property info?
How can I change the background picture on my Welcome screen?
Can I have a different Welcome screens for each property?
How do I add my logo to my Welcome screen?
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Services / Additional Revenue
What are the required dimensions for a Service image?
How can I add Services?
How can I get my Services to display on the Checkout screen?
How do I change the order of the items on my Services page?
How can I get Services to display on the Homescreen?
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Troubleshooting
How do I reboot the GuestView Guide (GVG) display?
